SAFE RIDERZ

                                                                 Friendly Services

TERMS AND CONDITIONS 

1. DEFINITION

1.1 “The Service” means the chauffeur service rendered by Safe Riderz to the Member in terms of this Agreement;

1.2 “Service Call Out” means the action by which the Member calls the Call Centre at the Customer Service Number of 073 943 5751 or uses the mobile phone application and requests the Service from the Collection Point to the Drop off Point;

1.3 “Pre Booking” means a Service Call Out made at least two (2) hours prior to the Collection Time requesting a specific Collection Time;

1.4 “Ad Hoc Booking” means a Service Call Out by a Member requesting the next available Driver during Standard Operating Hours;

1.5 “Call Centre Hours” means from 8h00 (am) to 2h00 (am) the following day from a Monday to a Friday, from 13h00 (pm) to 2h00 (am) the following day on a Saturday and from 14h00 (pm) to 2h00 (am) the following day on a Sunday and on public holidays;

1.6 “Standard Operating Hours” means from 17h00 (pm) to 2h00 (am) the following day 7(seven) days a week;

1.7 “Collection Point” means the address at which the Member requests to be collected for purposes of using the Service;

1.8 “Collection Time” means the time at which the Driver arrives at the Collection Point;

1.9 “Driver” means a person employed by Safe Riderz as a chauffeur;

1.10 “Drop Off Point” means the address where the Member requests to be dropped off on completion of the Service;

1.11 “Service Area” means the geographical area within which Safe Riderz provides its service, which may be extended by Safe Riderz from time to time as posted on the Website;

1.12 “Safe Riderz” means Safe Riderz Personal Chauffeuring Services Group (Pty) Ltd Reg No. 2013/115441/07, and including all other entities in the Safe Riderz Group or in whatsoever manner directly or indirectly trading under the Safe Riderz brand;

1.13 “The Member” means the person who enters into this agreement with Safe Riderz;

1.14 “Secondary Member” means an individual, being family of the member and residing within the same household as the member, whom the member nominates to use the Service in terms of the Agreement;

1.15 “The Website” means the internet website www.saferiderz.co.za utilized by Safe Riderz to communicate all relevant, new and updated information to the Member;

1.16 “KM” mean kilometres;

1.17 “Schedule of Rates” means the schedule in which all the charges and fees in respect of the Service are set out.

1.18 “The Agreement” means this agreement together with the Safe Riderz Schedule of Rates.

1.19 “Effective Date” means the date of acceptance of the terms of this agreement by the Member on the Website.

1.20 “Month” means the period from 05h00 (am) on the 26th day of a calendar month to 05h00 (am) on the 26th day of the following calendar month;

1.21 “CPA” means the Consumer Protection Act 68 of 2008 and the regulations promulgated there under.

2. SERVICE PROVIDED

2.1 Safe Riderz will provide the Service to the Member during the Standard Operating Hours and within the Service Area.

2.2 Should the Member require the Service outside the Standard Operating Hours, the Member must Pre Book during Call Centre Hours. A Surcharge of R55.00 will be applicable as set out in the Safe Riderz Schedule of Rates.

2.3 The Member undertakes to provide his full co-operation, despite possible intoxication, in order to facilitate Safe Riderz in providing the Service including reasonable directions to the Drop off Point. The Member acknowledges and agrees that this undertaking is a material term of the Agreement.

2.4 The Service will be provided as follows:

2.4.1 The Member must log a Service Call Out. The Member must log any changes to the Service Call Out with the Call Centre on 0739435751.

2.4.2 Safe Riderzs will attend to the Service Call Out.

2.4.3 The Member will only be transported in a motor vehicle provided by him.

2.4.4 The Member is obliged to keep a proper lookout for the Driver at the Collection Point, to remain contactable by the Call Centre after logging a Service Call Out and provide access to the Driver to enter the Collection Point.

2.4.5 Upon arrival of a Driver at the Collection Point he/she shall wait for a period of ten (10) minutes in order that the Member may identify him/herself to utilise the Service, upon expiry of the ten (10) minutes the Driver will be entitled to depart from the Collection Point without the Member and Good Safe Riderz will be entitled to charge the Member a Service Call Out cancellation fee, as set out in the Schedule of Rates.

2.4.6 Good Safe Riderz will endeavour to arrive at the Collection Point within 30 (thirty) minutes of the Ad Hoc Booking request in the Port Elizabeth and East London Service Areas and within 45 (forty five) minutes in any other Service Area.

2.4.7 No fee will be charged to the Member if Good Fellas fails to arrive at the Collection Point within 60 (sixty) minutes of an Ad Hoc Booking request in the Sandton and Centurion Areas and within 90 (ninety) minutes in any other Service Area.

2.4.8 In the event of the Member Pre-Booking the Service, no fee will be charged to the Member if Safe Riderz fails to arrive at the Collection Point within 30 (thirty) minutes of the specified Collection Time.

2.5 The Member will be charged a Service Call Out cancellation fee as set out in the Schedule of Rates for any Service Call Outs that are cancelled.

2.6 During New Years Eve (31 December) the following will apply:

2.6.1 Ad Hoc Bookings will be accepted.

2.6.2 Pre-Bookings will be taken on a first come first serve basis.

2.6.3 Booking will close once the available number of bookings, as determined by Safe Riderz, has been made or at 17:00 on 31st December, whichever occurs first.

3. SECONDARY MEMBERS NOMINATED TO USE THE SERVICE

3.1.1 Secondary Members will individually be required to accept the standard Safe Riderz terms and conditions of service and to indemnify Safe Ridez, on similar terms as contained in paragraph 7 below, before making use of the Service.

3.1.2 The Member may add Secondary Members by way of notice to Safe Riderz, either telephonically or by email.

3.1.3 An additional membership fee will be charged for each Secondary Member, as set out in the Schedule of Rates.

3.1.4 The Member undertakes to pay all charges incurred by the Secondary Member in using the Service, as set out in the Schedule of Rates.

4. CHARGES AND PAYMENT FOR THE SERVICE

4.1 The Member shall pay to Safe Riderz:

4.1.1 Monthly in advance, the monthly membership fees and the applicable membership package charges and related fees as set out in the Schedule of Rates;

4.1.2 Monthly in arrears the total charges incurred by the Member in respect of the Services rendered exceeding the Unit allowance in terms of the package indicated in Part C and as set out in the Schedule of Rates;

4.2 Units do not carry over to the following month. The cut-off date for the validity of Units within a particular month is at 05:00am on the 26th day of each month.

4.3 All fees and other charges set out in the Agreement are exclusive of value added tax or similar tax, which shall be added to all invoices at the applicable current rate, if applicable.

4.4 All payments in terms of the Agreement shall be made in South African Rand to Safe Riderz, free from any deductions or set-off to Safe Riderz’ designated bank account.

4.5 The Member hereby agrees that the service charges, as set out in the Schedule of Rates, are fair and reasonable.

4.6 Safe Riderz may escalate or amend the membership fees, packages and charges as set out in the Schedule of Rates from time to time, provided that Safe Riderz notifies the member of such increase in charges at least 30 days prior to such increase being implemented. In such event, the Member will be entitled to cancel the Agreement in terms of 6.1 and 6.2 below.

4.7 Any migration from on package to another will be subject to the discretion of Safe Riderz, on written request by the Member which request will not unreasonably be refused.

5. DEBIT ORDER INSTRUCTION

The Member hereby authorises Safe Riderz to draw against his/her bank account or credit card account, all charges incurred in respect of the Service and the applicable membership package as set out in the Schedule of Rates.

Safe Riderz  will endeavour to effect all such withdrawals from the Member's bank account and credit card not sooner than the 28th day of Each month.  

All such withdrawals from the Member's bank account or credit card shall be treated as though they had been signed by the Member personally.  

The Member undertakes to pay any bank charges and processing costs relating to this debit order instruction.